Etowah, NC – Peter R. Meyer, President of Medical Business Associates (MBA), a medical billing and credentialing company, has introduced new features of their eAccess medical billing and scheduling system, including Automatic Eligibility Verification and Appointment Reminders.
MBA’s eAccess clients utilizing the scheduler portion of the software now have the ability to send out eligibility inquiries for all patients 24 hours in advance of when a customer is scheduled to arrive, freeing up staff time from having to verify insurance benefits by phone.
“Our goal is to help free up staff in medical offices to help them provide better care to the patient,” said Meyer. “Having insurance verified prior to the patient’s appointment time significantly reduces the burden of dealing with the insurance company by phone.”
Clients utilizing eAccess also have access to the Automatic Appointment Reminder feature, which gives them the capability to reach patients through various methods including automated phone calls, email reminders and SMS text messages which are all cost-effective, can be automated and have been proven to reduce no-shows. Postcard reminders and printed birthday cards are also new options available to MBA clients.
“The costs associated with no-shows can have a significant impact on a medical practice because of lost revenue from the open appointment time as well as the administrative work associated with rescheduling,” said Meyer. “This new feature can significantly reduce no-shows and increase revenue for a practice and allow staff to concentrate on other, more important, tasks.”
MBA’s eAccess software suite enables medical practices to not only receive the highest quality billing and credentialing services from the company, but to also streamline front-office processes including patient check-in and check-out through the new system. Integrating patient financial information, payments are tracked for daily posting and accounting processes with a full audit trail. The system offers the ability to cross-check billing claims against a scheduler for more accurate and complete billing. A paperless front office is also possible with the ability to scan insurance cards directly, as well as other documentation including referrals, demographic forms, HIPAA signature forms, etc.
For further information about Medical Business Associates, call 800-659-3171, or visit www.mbanc.wpengine.com.